FAQ
WorldSmart is Telcentric’s branded on-demand unified communication services. WorldSmart includes a suite of services that serve small and medium sized enterprises.
WorldSmart Core Suires include:
- Communicator Suite
- Collaborator Suite
- Call Center Suite
In addition, you can combine suites into PowerPaks:
- Professional which includes the Communicator and Collaborator Suites
- Enterprise, which includes the Communicator, Collaborator and Call Center Suites
Other WorldSmart Services Include
- Managed Dedicated Internet Access
- MPLSconnect for managed service connectivity
- MobileCall –Transparently move calls from one phone to another (Included in the Communicator Suite)
- MobileMessage – Seamlessly route messages from one message system to another (Included in the Communicator Suite)
Is WorldSmart the only on-demand unified communications service?
Yes. Telcentric is the industry leader in delivering a unified communications Software-as-a-Service ("SaaS") solution to small and medium sized enterprises. Telcentric delivers a combination of voice, secure instant messaging, hosted email/Calendar/Contacts, web collaboration, audio/video conferencing, enhanced mobility and remote desktop management services from a single fault tolerant, scalable platform. WorldSmart is being delivered to hundreds of small and medium sized enterprises in the United States today.
What are the key benefits of using WorldSmart?
Key benefits of using WorldSmart are:
- Lowered total cost of ownership with our unique Software-as-a-Service ("SaaS") pay-as-you-use model.
- Flexible features and pricing. Business can start with just the right number of features they need and expand as their business grows.
- Easy to use intuitive user and administrator dashboards
- Direct Support from our expert team who provide world-class superior support
- A future proof SaaS integration platform delivering all your communication services needs that scale and adjust to future business demands
WorldSmart is delivered as an on-demand service. That means, assuming your network is ready to handle IP voice traffic, there are no upfront costs for on-premise hardware or software (other than IP phones). Our customers only pay for those services they use on a monthly basis. WorldSmart's bundled suites come with unlimited voice, web collaboration and audio conferencing, reducing the costs and complexities of your monthly communications bill.
Does WorldSmart have an unlimited calling plan?
Yes. The Communicator suite comes with unlimited voice and audio conferencing. The Collaborator suite comes with unlimited web meeting and audio conferencing. The CallCenter suite comes with unlimited inbound calling. International and 800 number charges apply to all plans.
Can I keep my local numbers if I switch my phone service to Telcentric?
Yes. Local Number Portability is supported by WorldSmart. In most cases the process takes anywhere between 1 – 3 weeks depending on the carrier you are porting the number from. This is a very standard process and ensures the marketing investment you have already made in the numbers you have goes with you.
What are the advantages of WorldSmart over the traditional on-premise approaches?
- Cost reduction for technology. For customers of all sizes, the WorldSmart advantage is a monthly fee to access services and applications instead of having to invest thousands or millions to install and maintain hardware infrastructure such as PBXs or IP-PBXs.
- Shorter implementation cycles compared to a typical in-house rollout of the communications system. WorldSmart services can be quickly provisioned in minutes.
- The company can focus on its "core competency" of running and minding their own business, focusing on achieving their key business objective, instead of implementing and maintaining hardware, software, help desk, and other internal system issues.
- Eliminates or reduces recruiting, retaining and retraining expertise in the communications areas.
- Guaranteed "up time". Worldsmart Suites can provide this guarantee because they invest in high-end hardware and operating environments at service providers data centers.
- Affordable access to current technology and tier-one communications services and applications.
- WorldSmart users do not have to pay for licenses for the software they use, install, upgrade, or fix.
- Full integration of multiple services and applications and software upgrades is provided with a single point of contact for support.
- The customer benefits from economies of pay-as-you-go, up-scale and downsize with just the right services and features they need to run their offices.
- Fastest customer responsiveness for feedback and new feature requests without depending n any other party’s roadmap or product release schedules.
How can I sign up for WorldSmart services?
Call us at 408 625 3737 – option 1, or simply fill out THIS FORM and a Telcentric representative will contact you shortly.
How quick I can get WorldSmart services turned on?
Once our automated network assessment tool tests your broadband connectivity to make sure the network quality is sustainable for voice services, it only takes minutes to turn on a WorldSmart account.
How do I know if my network is capable of supporting WorldSmart?
WorldSmart provides a suite of tools and services that makes the installation and configuration of WorldSmart a snap. The automated network assessment tool is a software based program that can help customers assess their current IP network's capabilities for supporting digital voice traffic. The auto-provisioning service removes the complexity of digital voice installation and configuration. The auto-provisioning service can efficiently provision hundreds of IP phones in minutes, saving time, energy and money while virtually eliminating mis-configurations which can lead to customer down time. Today, the auto-provisioning service supports Polycom, Cisco, D-Link and Snom IP phones.
How does the auto provisioning service work?
The auto provisioning service works in two ways:
- IVR Provisioning – plug the phone into the broadband connection, dial the provided number, follow the IVR instructions and the phone will be provisioned within minutes.
- Web Provisioning – add the MAC address, follow the instructions, selecting the phone model and entering the extension number and name, and the phone will be provisioned within minutes.
What happens if I want to add, move or change voice lines?
It is very simple. WorldSmart admin dashboard provides an intuitive user interface to add, move and change voice lines. The customer's administrator can login the dashboard, go to the phone provisioning section and simply follow the instructions. The changes will be made instantaneously when you want!
As an added value Telcentric can integrate and offer all equipment necessary for a successful implementation of Worldsmart. This includes IP Phones from Polycom, Cisco, Nortel and many other quality providers. Additionally we can provide routers, switches, and field services such as installation and configuration. Contrary to other equipment providers, most of our equipment includes initial configuration and is not only covered with a 12 month warranty, but also an advance replacement policy which provides you the peace of mind of knowing a replacement device will immediately be shipped to you in the event of a problem for a full 12 months after your purchase. All of our IP Phones are open and non proprietary. This ensures that you are not locked in and have the freedom to know you can use your investment in the future. From start to finish Telcentric provides an efficient and reliable turn-key solution for our valued clients.
If you already have your own existing IP Phones we can also take steps to integrate those with Worldsmart as long as they meet some of the specific requirements for open source. Simply talk to one of our sales associates and we can quickly help integrate your existing equipment.
Can I use WorldSmart if I have offices in other states or overseas?
Yes, this is the beauty of Telcentric’s Software-as-a-Service hosted model. WorldSmart is a suite of hosted services, which can be accessed at any corner of the world as long as the customer has broadband connectivity.
Can I see a demo of some of these applications?
Yes. For additional information or to see a demo of the unified communications services Telcentric offers, contact us at 408.625.3725 or simply fill out THIS FORM and a Telcentric representative will contact you shortly to setup your live online demo.