Unified Communications | Telcentric Corp
Unified Communications Award

Unified Communications: Worldsmart

Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Unified Messaging

Unified Messaging
  • Secure and federated IM
  • Send SMS/Text Messages from IM panel
  • Visual VM - receive VM in your email box
  • SmartFax - receive faxes in your Email Box
  • Automatically route messages based on your presence

Secure IM Features

WorldSmart's secure IM service provides IM encryption, content logging and archiving. It also provides a completely federated interface, aggregating AOL, MSN and Yahoo IM clients as well. Now you can have a single interface on your desktop instead of all the clutter of multiple IM clients.

WorldSmart's secure IM key features include:

  • One click launch of IM, calls, conferencing, and other WorldSmart services (like desktop sharing)
  • Real-time Presence - "online", "away", "idle", "on the phone", or more customized options
  • Real-time AES encryption business class IM chat
  • Public IM federation (AOL, MSN, Yahoo)
  • Local IM message archive
  • IM presence automatically synchronizes with your hard IP phones
  • Instant IM or Phone conference
  • Instant secure file transfer

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Visual Voice Mail

WorldSmart's Unified Messaging service includes Visual Voice Mail. See all your Voice Mails in your email box. Click on the attached WAV file and listen to your Voice Mail at your convenience. You can review and sort and play the ones you need to hear immediately.

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SmartFAX

WorldSmart's Unified Messaging service also provides inteligent fax capability such that you can receive faxes right in your email box. Incoming faxes are converted to PDF files and automatically delivered to your email box. Review and print the attached file at your convenience.

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MobileMessage

WorldSmart's Unified Messaging service works in conjunction with WorldSmarts MobileMessaging service to automatically route messages from any of your messaging systems to you based on your presence.

Ever miss an important Instant Message because you were away from your desk? With WorldSmart's MobileMessage, you can have all your messages (IM, SMS, email, VM) routed to you wherever you are automatically based on your presence. With WorldSmarts MobileMessage your messages move with you seamlessly.

  • Route messages transparently from any messaging system to any other messaging system
  • Route messages based on your presence
  • Works with IM, SMS, Email and Voice Mail systems
  • Never have to remember multiple messaging addresses

MobileMessage allows you to receive messages from any message system (IM, SMS, Email, Voice Mail) on any message system based on your presence. If you're in the car and someone sends you an IM, it will automatically show up as a text message(SMS) on your phone. When you reply, it will automatically be sent back to the person's IM interface. If you have a blackberry device, you can even have the messages show up as email! No more trying to remember someone's IM address or SMS address. Just send them a message in any messaging subsystem and let MobileMessage route the message to the appropriate messaging system. You can specify which conversions to perform as well as specify multiple destinations, like sending the IM message to email as well as SMS. With MobileMessage, you will always get the message!

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Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Unified Command Center

Unified Command Center
  • Single launch point for all your communications services
  • Compact, secure business interface
  • PC Desktop application shows real-time presence
  • Direct access to Telcentricsupport

Unified Command Center Features

Worldsmart Suitess comes with a Unified Command Center(UCC) desktop application that integrates all WorldSmart services into a single easy to use "one click" interface on your desktop.

WorldSmart's UCC application provides IM encryption, content logging and archiving. It also provides a completely federated interface, aggregating AOL, MSN and Yahoo IM clients as well. Now you can have a single interface on your desktop instead of all the clutter of multiple IM clients. Most importantly, many other applications can be launched from the WorldSmart UCC client, without the need for running an Internet browser. Communications and collaborations can be conducted by a simple click, such as softphone click-to-call, file transfer, web and video conference, instant conference, desktop share and remote desktop access.

WorldSmart's UCC key features include:

  • Softphone for PC-based SIP calls
  • One click launch of IM, calls, conferencing, and other WorldSmart services (like desktop sharing)
  • Real-time Presence - "online", "away", "idle", "on the phone", or more customized options
  • Real-time AES encryption business class IM chat
  • Public IM federation (AOL, MSN, Yahoo)
  • Local IM message archive
  • IM presence automatically synchronizes with your hard IP phones
  • Instant IM or Phone conference
  • Instant secure file transfer
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Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Unified Presence & Mobility

Unified Mobility
  • Intelligent follow-me/find-me call routing
  • MobileCall allows you to take your calls with you
  • MobileMessage routes your messages to you automatically
  • IM/Phone Sync updates your status based on presence

Unified Presence is WorldSmart's ability to adjust your communications based on your presence. If you're in the car, WorldSmart will route calls and messages to your cell phone. If you're on the phone, WorldSmart will automatically update your status on everyone's IM panel. WorldSmart accomplishes this through four key features: Intelligent Follow-Me/Find-Me Call Routing, MobileCall, MobileMessage and IM/Phone Sync.

Intelligent Follow-Me/Find-Me Call Routing

Ever miss a call because you were driving or not in the office at the time? With WorldSmart's intelligent follow-me/find-me service, missing calls is a thing of the past. Automatically route calls to any of your phones (cell phone, desk phone, software phone or home phone) based on a schedule, adhoc, or even call blast to all phones at once. You can set up schedules to activate different routing plans based on time of day or day or week.

WorldSmart's intelligent follow-me/find-me call routing key features include:

  • Sequentially route incoming calls to any phone in your routing plan
  • Call blast to all phones simultaneously
  • Set up different routing plans and activate them based on a schedule
  • Manage call routing through easy to use browser dashboard
  • Combined with MobileCall, you can take your calls with you!

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WorldSmart's Exclusive MobileCall

Ever take a call on your desk phone and wished you hadn't because you have to go? Ever walk into your office while talking on your cell phone and wish you could move the call to your office phone? Mobility is a driving force for businesses today and your communications should deliver mobility as well. With WorldSmarts MobileCall your communications moves with you seamlessly.

  • Move a caller transparently from any phone to any phone
  • Works with all existing phones
  • Never make someone call you back on another number
  • Move the caller multiple times

SEE THE FLASH DEMO

MobileCall allows you to take or place calls from any phone, your office phone, cell phone or even home phone, and seamlessly move that call to any other phone without the caller knowing anything happened. No call interruption, no conversation interruption, no inconvenience. Imagine taking a call from a customer on your office phone and then seamlessly move it to you cell phone so that you can get to your next meeting on time. Or taking a call on your cell phone while in your call and seamlessly moving it to your home office phone once you reach home. And you can move a caller multiple times if necessary during a single conversation. For example, you might take the call at your desk phone, transfer it to your cell phone so that you can walk down the hall and check on something, then transfer it back to your desk phone all without interrupting the conversation!

MobileCall works with ANY phone including IP phones, cell phones and softphones.

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WorldSmart's Exclusive MobileMessage

Ever miss an important Instant Message because you were away from your desk? With WorldSmart's MobileMessage, you can have all your messages (IM, SMS, email, VM) routed to you wherever you are automatically based on your presence. With WorldSmarts MobileMessage your messages move with you seamlessly.

  • Route messages transparently from any messaging system to any other messaging system
  • Route messages based on your presence
  • Works with IM, SMS, Email and Voice Mail systems
  • Never have to remember multiple messaging addresses

MobileMessage allows you to receive messages from any message system (IM, SMS, Email, Voice Mail) on any message system based on your presence. If you're in the car and someone sends you an IM, it will automatically show up as a text message(SMS) on your phone. When you reply, it will automatically be sent back to the person's IM interface. If you have a blackberry device, you can even have the messages show up as email! No more trying to remember someone's IM address or SMS address. Just send them a message in any messaging subsystem and let MobileMessage route the message to the appropriate messaging system. You can specify which conversions to perform as well as specify multiple destinations, like sending the IM message to email as well as SMS. With MobileMessage, you will always get the message!

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IM/Phone Sync

Ever wish you didn't have to manually update your IM status whenever you were on the phone? Well, now you can. With WorldSmart's IM/Phone sync, your IM status will automatically update whenever you're on the phone.... any phone! Your desk phone, softphone or even your home office phone. Any IP phone attached to Worldsmart. You can even customize the status message. All of your co-workers will know instantly whether you are "indisposed" or not.

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Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Call Center Solutions

Call Center Solutions
  • Complete in-bound ACD service with multiple call queues, call recording and live monitoring
  • Zero upfront hardware investment
  • Enable "virtual" call center workforces seamlessly
  • Revolutionized unlimited service suite
  • Call recording
  • Live call monitoring
  • Supervisory modes: silent listen, whisper, barge-in
  • Detailed call reports
  • Collaboration features including Desktop Sharing and Remote Desktop Access

Advanced ACD Features

WorldSmart's enterprise-wide ACD is tailored to serve the SME market, where all of the upfront capital and management cost is removed from the customer. Running over Telcentric's award-winning on-demand SaaS platform, your agents can be located anywhere in the world and still be part of your call queue. Telcentric enterprise-wide ACD provides advanced live monitoring features with options of listening, conferencing and coaching. Silent mode allows a supervisor to listen to an agent's current call with a customer. Whisper mode allows that same supervisor to whisper into an agent's ear without the customer hearing. Barge-in allows that supervisor to break into a live call to chat with the current customer. All these modes can be activated for all calls, at random or at regular intervals. Your call center supervisors or administrators can monitor agents calls to ensure better performance and superior customer satisfaction.

Call Center Features

Telcentric's ACD comes with Live Monitoring, Call Recording, Whisper, Barge-in and Silent Modes

WorldSmart CallCenter's ACD key features include:

  • Intelligent dialer
  • Call center real-time reporting
  • Logic-based routing
  • Music on hold and recorded messages
  • ACD live monitoring
  • Silent/whisper/barge-in mode
  • Call queuing
  • Enterprise-wide automatic call distribution

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ACD Call Queuing

CallCenter's ACD call queuing is a sophisticated queuing system that enables your call center to accept more calls into your PBX than your agents are capable of answering at any one time. It is ideal for managing and distributing incoming calls so you can give your customers that extra added attention. With ACD call queuing, you never lose a customer because your agents could not answer the call. Your customers are answered automatically and held in a queue while all your agents are busy. While waiting for an agent, customers receive a greeting message followed by on-hold music. WorldSmart's ACD call queuing is user-friendly and offers web based access to easily setup and customize it to fit your business needs, such as setting up multiple call queues.

WorldSmart CallCenter's Call Queuing key features include:

  • Automatic answering
  • Music on hold
  • Web-based management
  • Call queuing on/off configurability
  • 10 call queues included (more available as add-ons)

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Call Recording

WorldSmart's call center service improves the quality of customer service and agent training with a centralized recording service in three different patterns determined by your preference: dynamic, random and regular. Dynamic call recording is agent specific and records during the course of a call conducted by a particular agent. Random call recording is determined by the call center at a pre-designated pattern, such as one out of every certain number of calls to be recorded. Regular call recording is used to record all calls in a certain queue or to a certain agent. Call recording can be easily turned on or off at a user-friendly agent or admin dashboard.

WorldSmart CallCenter's Call Recording key features include:

  • Dynamic call recording - is agent specific and during the course of a call conducted by a particular agent can be recorded.
  • Random call recording - is determined by the call center at a pre-designated pattern, such as one out of every certain number of calls to be recorded.
  • Regular call recording - is to record all ACD calls in a certain queue or a certain agent.

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Real-Time Reporting

Telcentric's enterprise-wide ACD provides sophisticated real-time reporting and is available from the easy to use browser accessible administration portal.

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Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Web Conferencing & Collaboration

Web Conferencing
  • Unified collaboration for small and medium sized businesses
  • Integrated web collaboration, audio conferencing, remote desktop sharing and secure IM
  • Improve knowledge sharing and productivity
  • Unlimited usage for web and conferencing
  • Rich functionalities with seamless integration into applications you are familiar with
  • Business grade security and management fully integrated

Easy to Use Web Meeting Collaboration

Schedule meetings in advance or start an instant online meeting and invite people to join with real-time on-demand web collaborations. Web conference is designed for SMEs to react quicker and stay connected.

Meeting Collaboration

Easily set up web meetings and share desktops with customers and clients

Without investing in hardware or software, you can initiate a web conference from your WorldSmart secure IM client. People from any part of the world can join your conference from the web. You can share your presentations, documents, desktop or demonstrate your products to your audiences from anywhere even when you are on the road. Collaborator's web conference has just the right features to enhance internal communications and keep connected with customers and partners.

WorldSmart Collaborator's Web Collaboration key features include:

  • Up to 20 Web Collaboration participants per session
  • See all participants and how long they have been in attendance
  • Invite additional participants during a session
  • Dynamically and instantly give control of the session to any user with a click of a button
  • Whiteboard feature including multi-color, multi-weight pen drawing, erasing and highlighting
  • Partial or whole screen sharing
  • Draw arrow and draw text capability
  • Zoom on portion of the screen
  • Integrated group chat window

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Unlimited Audio Conferencing

No more counting minutes and worrying about unpredictable communications costs per month. With WorldSmart Collaborator you get unlimited web collaboration AND unlimited audio conferencing throughout the US and Canada. Conduct customer meetings with full visual and audio interaction with confidence, knowing you're paying one fixed communications cost. That's the power of WorldSmart Collaborator.

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Unlimited Desktop Sharing

Making presentation easier and faster, sharing information more effective, and updating customers and business associates your latest momentum, Collaborator's desktop share enables you to conduct business smarter. Whether you are making a phone conversation with your remote colleague, or a staff weekly conference call, within seconds and with a simple click, you can show your desktop to your colleagues and staff. Share documents, presentations, and even a live demo running on your desktop. Collaborator's desktop share allows you to always stay ahead of the game.

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Remote Desktop Access

Collaborator's remote desktop access is included with the configurable functionality. With a simple mouse click, you can enable or disable the remote desktop access feature. When you are on the road, your desktop PC virtually goes with you without you having to carry the physical machine. You can access your desktop PC from anywhere in the world remotely just as if you were in your office.

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Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Digital PBX

Hosted PBX
  • Unlimited business voice
  • Virtual digital business PBX
  • Unlimited audio conferencing
  • Unlimited auto-attendant
  • Follow-me/find-me call routing
  • Free US, Canada and on-net calling

Digital Business PBX Features

WorldSmart Communicator/Element suites are the first and only on-demand unified communications suites that allows voice to be seamlessly integrated with other communications and collaborations services. Business grade voice service is at the core of the Telcentric's Communicator/Element suites. While other hosted communications companies deliver voice only services and provide completely different user interfaces for businesses to manage, WorldSmart offers comprehensive business voice services with everything you need in one powerful SaaS suite.

As businesses struggling with traditional silo service providers and the complexities of multi-vendor solutions over the past decade, Telcentric business voice provides SMEs with all the voice communication features and functionalities they need with the flexibility of on-demand service to run their businesses. Telcentric's carrier-grade world-class data center offers redundancy and unmatched reliability. Services are managed through a powerful yet easy to use real-time dashboard at both the user level and administration level. SMEs can say goodbye to the telco bill with business voice as part of the Worldsmart Suites, you get unlimited business voice usage. Gone are the hundreds of line item costs that leave SMEs completely confused about their communications costs.

With WorldSmart powerful dashboard, you are able to manage the virtual PBX, auto-attendant, department-wise hunt groups and call routing anyway you want and never miss a single call. You can get a complete view of your communication activities, performance, call detail records and billing information in real time.

WorldSmart's digital business PBX key features include:

  • UNLIMITED digital business voice
  • Call handling (Hold, Fwd, Transfer, Pickup/Park, DND, Caller ID)
  • Flexible call routing (holidays, calendar, day and night, live operator)
  • Follow-Me/Find-Me call routing
  • Busy Lamp Field (BLF) and Bridge Line Appearance (BLF) support
  • Live operator console with active presence
  • SIP-compliant IP phones
  • SIP PC-based softphone (Included in Communicator)
  • Company directory
  • Zone management
  • Unlimited Auto-attendant (Included in Communicator)
  • Custom hunt groups
  • Remote Office Extensions
  • Music on hold
  • Multi-level IVR (Included in Communicator)
  • MWI/MWN

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Audio Conferencing

Digital business PBX comes with unlimited audio conferencing. With no hassle, no reservation, no usage charge and no operator, you can access a conference call at a moment notice. All you need to initiate a call is your conference number or your conference extension in your virtual PBX and a PIN. Whether you have weekly recurring meetings or you are organizing a last minute conference call, Communicator's unlimited audio conference offers many features to ensure your audio conference call is a success.

WorldSmart's audio conference key features include:

  • Up to 20-way IP voice conference
  • Multiple simultaneous conferences
  • Open "meet-me" and invitation-based conference
  • Hosted access options
  • Conduct on-demand audio conference from IP phone or PC-based softphone

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Intelligent Follow-Me/Find-Me Call Routing

Digital business PBX comes with intelligent follow-me/find-me call routing. With this feature, you'll never miss another call. Programmed from the user dashboard, you can automatically route incoming calls to any or all of your phones. You can sequence the routing to ring certain phones first or you can "call blast" to all phones in your routing plan. Any phone can be used in the routing plan: cell phone, home phone, office phone or softphone. You can set up schedules to activate different routing plans based on time of day or day or week.

WorldSmart's intelligent follow-me/find-me call routing key features include:

  • Sequentially route incoming calls to any phone in your routing plan
  • Call blast to all phones simultaneously
  • Set up different routing plans and activate them based on a schedule
  • Manage call routing through easy to use browser dashboard
  • Combined with MobileCall, you can take your calls with you!

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Enhanced Voice Mail

This is not just another voicemail offered by your phone company. WorldSmart's enhanced voicemail is part of our on-demand unified communications services that empowers businesses to stay connected. It is part of WorldSmart' digital business PBX service.

Users can retrieve voicemail anytime and anywhere via any access method. When a voicemail arrives in your mailbox at the centralized voicemail system, you will get a message notification on your IP phone as well as your email. You can easily access your voicemail by phone, PC-based softphone, web-based dashboard or simply listening directly in your email.

With WorldSmart's voicemail, information sharing and collaboration are as simple as a few clicks. Since your voicemail is converted to a .wav file, you can forward it just like any email to one person, a group of people or the entire organization, which will increase your productivity drastically.

WorldSmart's enhanced voice mail key features include:

  • Central voicemail administration
  • Individual and group voice mailboxes
  • Voicemail notification and playback by email
  • Voicemail playback on the web
  • Visual MWI on the handsets

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Real-Time Dashboard

Real-time user and admin dashboards give you a single unified user experience for all communications activities. WorldSmart user dashboards allows your employees to manage their own account, set preferred find-me follow-me call routing plan. Checking voicemail message is a click away. WorldSmart's user dashboard is the single web-based application to manage all WorldSmart services and user profiles.

WorldSmart Dashboard

Self administration so easy, you can even configure your auto attendant

Using WorldSmart's admin dashboard, you can obtain a comprehensive view for all your critical communications and collaborations across departments and employees. The admin dashboard offers businesses the flexibility to configure virtual PBXs, ACD groups, hunt groups, call detail records by users, as well as detailed reporting capabilities.

WorldSmart's real-time dashboard key features include:

  • Business and user account management
  • Real-time PBX and call routing configuration
  • Secure web-based call reporting and billing management
  • Real-time call detail records
  • End-of-month and on-demand consolidated reporting

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Overview
Digital PBX
Web Conferencing & Collaboration
Call Center Solutions
Unified Presence & Mobility
Unified Command Center
Unified Messaging

Worldsmart Overview

Unified Communications Tools

  • Unified Communications services including voice, PBX, hosted email, web collaboration, messaging and call center services
  • Fully on-demand, pay as you go, no up front CAPEX
  • Works with your current broadband, network and SIP compatible phones
  • Lower costs, higher productivity, easier to administrate
  • Optimized to support multi-locations and remote users seamlessly
  • Customizable features on a per seat basis
  • No annual contracts

Communications On-Demand:

Now there's an alternative: Software-as-a-Service unified communications to meet your most demanding requirements, delivered as a service from PanTerra Networks. Connect your IP phones and PCs to our Data Centers via any broadband connectivity, get services provisioned through a secure Web portal. We deliver integrated, future-proof on-demand communications including PBX, voice mail, phone, video and Web conferencing, automatic call distribution, unified messaging and more!

Freedom of Choice for ALL Your Communications Needs:

Unified Command Center App

Unified Command Center

  • Manage all your communications services through an easy to use desktop WorldSmart Unified Command Center (UCC) application.
  • "One click" launching of all WorldSmart services including digital voice, messaging, collaboration and call center services.
  • Launch other applications based on specific communications events (like an incoming call).
  • With UCC, you are always in control of your communications.
Unified Business Voice App

Unified Business Voice

  • Unlimited business class digital voice with full digital PBX features
  • Free US/Canada and On-Net calls
  • Unlimited auto-attendant
  • Integrated softphone
  • Supports standard SIP-based phones
Unified Mobility App

Unified Presence and Mobility

  • MobileCall provides seamless movement of a caller from one phone to another
  • MobileMessage provides seamless movement of messages (Text, IM, Email) from one system to another
  • Phone presence on IM automatically updates when you're on the phone
Unified Messaging App

Unified Messaging

  • Hosted Email Box with email, calendar and contact synchronization
  • Secure business class Instant Messaging (IM) federated with AOL, Yahoo and MSN
  • One box delivery - receive email, voice mail, faxes and IM in your email box
Unified Collaboration App

Unified Collaboration

  • Unlimited web meetings
  • Unlimited audio conferencing with individual private conference rooms
  • Remote desktop sharing
  • Whiteboard and painting features
Unified Call Center App

Unified Inbound Call Center

  • Unlimited inbound call center
  • Multiple call queues
  • Real-time monitoring
  • Supervisory modes: silent listen, whisper, barge-in
  • Live-recording
  • Detailed reporting
SaaS Services

Other SaaS Services

  • MPLSconnect provides a managed service connection to all our services.
  • Salesforce CCA provides communications services within Salesforce or other CRM applications.
http://www.panterranetworks.com/images/service_icon_suites_powerpaks.png

Convenient WorldSmart PowerPaks

WorldSmart PowerPaks provide a cost saving and convenient way to get all your communications services together. Mix and match PowerPaks on a per seat basis and deliver the power of WorldSmart to all your employees while saving money and increasing productivity!

Professional PowerPak-1 Includes:

  • Unified Command Center
  • Unified Business Voice
  • Unified Presence
  • Unified Messaging
  • Unified Collaboration

Enterprise PowerPak-1 Includes:

  • Unified Command Center
  • Unified Business Voice
  • Unified Presence
  • Unified Messaging
  • Unified Collaboration
  • Unified Inbound Call Center

Reduce Your Costs: Save Over 75% Compared to Others!

The financials are compelling! There's no software or proprietary switch to buy. Open-standard phones and PCs cut migration costs. On-demand pay-as-you-use services fit your business requirements. And PanTerra Networks takes care of technical support, peak-load capacity, software upgrades, and even hidden costs like night and weekend support, security management and archiving. Global support is available, and you can upgrade services or capacity yourself at any time in just minutes. Network limitations never get in the way of customer service or growth.

Worldsmart Savings

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