PBX System Architecture Overview | Telcentric Corp

Hybrid-Hosted™: The Best of Both Worlds!

Telcentric's phone system solutions are built on a unique patented architecture that offers you the reliability of a premise-based system and the flexibility of a hosted system. For this reason, we coined the term "hybrid-hosted." Like a hosted solution, hybrid-hosted systems provide free VoIP calling, support for telecommuters and branch offices, system monitoring, automated configuration backups, and easy management. Yet, like a premise-based solution, these systems are real assets that offer rock-solid PSTN connectivity, advanced features, and complete data privacy. Best of all, Telcentric's hybrid-hosted solutions are available at a fraction of the cost.


Hybrid-Hosted Benefits

  1. » Management via a Single, Simple, Interface (Admin Panel)
  2. » Web-based User Portal
  3. » Moves, Adds, Changes, and Deletes (MACDs) Management
  4. » 24/7 Proactive System Monitoring
  5. » Automatic Software Updates
  6. » Free Disaster Recovery for System Configurations
  7. » Zero-Configuration Teleworker Functionality
  8. » One-Click Branch Office Linking
  9. » Report Generation
  10. » Secure, Private Local Data

Anywhere Management™
Telcentric's hybrid-hosted architecture enables us to host web-based administrative interfaces for Telcentric PBXtra and trixbox Pro. This allows your administrators and users to manage their systems from anywhere. That's why we call it Anywhere Management. The PBXtra and trixbox Pro Admin Panels allow administrators to make moves, adds, changes, and deletions (MACDs); manage offices, queues, and permissions; build and edit call menus, voice prompts, and music on hold. PBXtra and trixbox Pro User Panels also allow users to review incoming and outgoing calls, listen to voice messages, configure FindMe®, and run call reports if they have the required permissions.

System Monitoring
You can sleep knowing that we continually monitor the health of your local Telcentric server for the following:

  1. » RAID drive failure notification
  2. » PBX software errors
  3. » Critical services failures
  4. » Disk space overcapacity
  5. » Successful configuration file backups

When a critical error is detected, our monitoring system will first attempt a repair and restart of the service. In the event this does not solve the issue, the system will automatically generate a support ticket to Telcentric's 24-hour support center for remedial action.

Automatic Software Updates
Telcentric's hybrid-hosted architecture allows for the consistent, real-time display of the status of software versions installed at each site. Software updates are transparently sent to the local server during low-load times. FonCore upgrades are initiated by you and non-critical items show up automatically. This means we can add features and improve scale while you sleep.

Patented Zero-Configuration Teleworker
Thanks to the hybrid-hosted architecture, telecommuters and remote workers can be supported without special configuration. The Telcentric Data Center gathers the public IP address of the local Telcentric Server so that it can be used by remote IP phones to enable a simple registration process. Combined with DMZ/Host Server firewall settings, this virtually eliminates problems that can occur in supporting IP phones for remote telecommuters, while protecting the security of your organization's internal systems.

Report Generation
Telcentric's phone systems have an extensive call data reports (CDR) system that can optionally generate call reports from our Data Center via the hosted interface. This allows your local premise server to focus on call processing and avoid the CPU spikes often associated with running large local database queries. Of course, all of your original call details are kept intact at your premises in the event that you ever want to use a third-party reporting engine.

Secure, Private Local Data
Because Telcentric's system resides on your premise, it continues to receive and make calls if your Internet connection goes down. Your data is also 100% private. Your voice traffic, voicemails, and recordings are managed entirely by the local server on your private network. Furthermore, the local server communicates with Telcentric via an outbound, encrypted VPN connection, which means you don't need to compromise security by opening firewall ports.