Call Center Solutions | Telcentric Corp
Call Center Edition

  • » Buy or lease your own system
  • » Server-based, easy to install and manage
  • » Use any phone service provider
  • » Works with or without Internet
  • » Web Panel / Unified Communications (HUD)
  • » Ideal for 5-500+ employees
Get a Quote
Includes HUD Agent*
+ Learn More About HUD Agent

* HUD Queues Optional

Fonality Unified Agent Edition


Auto Attendant
Unlimited Call Queues
Create an unlimited number of queues customizable with personalized audio and hold announcements, user/agent priorities for call routing, caller limits, and much more.

Full featured ACD
Route incoming calls to users/agents in a variety of ways. Ring all, ring in order, etc.

Skills-based Routing
Assign call priorities for all agents in a queue. Giving you the power to pass more calls to your top performers or pass fewer leads to your underperformers based on skill-set.

Real-time Queue Statistics
See the status of your Call Center in real-time. From the Web Admin Panel quickly see vital queue metrics such as calls on hold, hold time, calls completed and abandoned.

Graphical Queue Reports
View graphical reports on every detail of your queues, such as abandoned calls, completed calls, hold time, average call length, agent productivity, and much more.

Hot Desk
Have multiple agents using the same desk or phones? No problem. Agents can receive queue calls from any phone they log into.

Advanced CRM Integration SugarCRM
Out-of-box integration with web-based CRM systems including screen pops and click-to-call functionality. For advanced features available to Salesforce customers see Unified Agent Edition.